Add-on Course
Joseph Twanmoh, MD MBA FAAEM (he/him/his)
President and Founder
Queue Management, LLC
Monkton, Maryland
Benjamin White, MD FAAEM
Director, Center for Emergency Medicine Innovation
Massachusetts General Hospital/Harvard Medical School
Falmouth, Massachusetts
Lisa Maurer, MD (she/her/hers)
President/CMO
ConsensioHealth
Wauwatosa, Wisconsin
Balmoral - 2nd Level
This course is an introduction to the principles and practice of ED management. You will take a deep dive into revenue cycles, change management, organizational psychology, and much more! Taught by leaders in ED operations management, you will put principles into practice through live workshops, including real life case studies, panel discussions, and patient satisfaction scenarios. ED Management Solutions is a prerequisite course to the AAEM Emergency Department Operations Certificate Course (EDOCC).
Course Fees
Early Bird Rates (on or before March 6):
$395 Member
$395 Resident Member
$695 Non-member
$695 Resident Non-member
Regular Rates (after March 6):
$495 Member
$495 Resident Member
$795 Non-member
$795 Resident Non-member
Tentative Agenda
Clinical Redesign Session
Faculty: Joseph R. Twanmoh, MD MBA FAAEM and Benjamin White, MD FAAEM
8:00 AM - 8:30 AM Still Crowded After All These Years
8:30 AM – 9:00 AM Systems Engineering and Process Improvement Overview (PSDA)
9:00 AM – 9:30 AM Critical Resources /Theory of Constraints / Queuing Theory
9:30 AM – 10:00 AM Lean – Ideals and Practice
10:00 AM – 10:15 AM Break
10:15 AM – 10:45 AM Intake Systems
10:45 AM – 11:15 AM Case Study Exercise – Throughput
Change Management Session
Faculty: Joseph R. Twanmoh, MD MBA FAAEM
11:15 AM – 11:45 AM Changing Behavior
11:45 AM – 12:15 PM Change Management Exercise
12:15 PM – 1:00 PM Lunch (provided)
Patient Experience Session
Faculty: Benjamin White, MD FAAEM
1:00 PM – 1:30 PM ED Patient Experience: Why It Matters
1:30 PM – 2:00 PM High Yield Patient Experience Interventions
2:00 PM – 2:30 PM Optimizing ED Patient Experience: Sharing Solutions
2:30 PM – 2:45 PM Break
Revenue Cycle Session
Faculty: Lisa Maurer, MD
2:45 PM – 4:15 PM Revenue Cycle
4:15 PM - 4:45 PM Q&A and Wrap-Up
5:30 PM - 6:30 PM Networking Social
Add-on Course Director: Joseph R. Twanmoh, MD MBA FAAEM (he/him/his) – Queue Management, LLC
Add-On Course Faculty: Benjamin White, MD FAAEM – Massachusetts General Hospital/Harvard Medical School
Add-On Course Faculty: Lisa Maurer, MD (she/her/hers) – ConsensioHealth