ED Management Solutions: Principles and Practice

Balmoral - 2nd Level

This course is an introduction to the principles and practice of ED management. You will take a deep dive into revenue cycles, change management, organizational psychology, and much more! Taught by leaders in ED operations management, you will put principles into practice through live workshops, including real life case studies, panel discussions, and patient satisfaction scenarios. ED Management Solutions is a prerequisite course to the AAEM Emergency Department Operations Certificate Course (EDOCC).

Course Fees
Early Bird Rates (on or before March 6):
$395 Member
$395 Resident Member
$695 Non-member
$695 Resident Non-member

Regular Rates (after March 6):
$495 Member
$495 Resident Member
$795 Non-member
$795 Resident Non-member


Tentative Agenda

Clinical Redesign Session
Faculty: Joseph R. Twanmoh, MD MBA FAAEM and Benjamin White, MD FAAEM
8:00 AM - 8:30 AM Still Crowded After All These Years
8:30 AM – 9:00 AM Systems Engineering and Process Improvement Overview (PSDA)
9:00 AM – 9:30 AM Critical Resources /Theory of Constraints / Queuing Theory
9:30 AM – 10:00 AM Lean – Ideals and Practice
10:00 AM – 10:15 AM Break
10:15 AM – 10:45 AM Intake Systems
10:45 AM – 11:15 AM Case Study Exercise – Throughput

Change Management Session
Faculty: Joseph R. Twanmoh, MD MBA FAAEM
11:15 AM – 11:45 AM Changing Behavior
11:45 AM – 12:15 PM Change Management Exercise
12:15 PM – 1:00 PM Lunch (provided)

Patient Experience Session
Faculty: Benjamin White, MD FAAEM
1:00 PM – 1:30 PM ED Patient Experience: Why It Matters
1:30 PM – 2:00 PM High Yield Patient Experience Interventions
2:00 PM – 2:30 PM Optimizing ED Patient Experience: Sharing Solutions
2:30 PM – 2:45 PM Break

Revenue Cycle Session
Faculty: Lisa Maurer, MD
2:45 PM – 4:15 PM Revenue Cycle

4:15 PM - 4:45 PM Q&A and Wrap-Up
5:30 PM - 6:30 PM Networking Social